At a glance
Signed service documents always control.
This page explains how to use our website and summarizes common commercial terms. Your signed agreement, proposal, or statement of work defines the services we provide to you.
Website and service agreements
By accessing or using synertekcs.com, you agree to these Terms of Service. If you do not agree, please do not use this site.
Specific assessments, managed services, projects, and third-party services are governed by a written agreement, proposal, or statement of work signed by you and Synertek Cloud Services. An invoice is a billing record; by itself, it does not create or expand a service scope. If signed engagement documents conflict with this page, the signed documents control.
Assessment fees and credits
Before discovery
The assessment agreement is signed and the fee is paid.
Once work starts
The assessment fee becomes nonrefundable.
Your credit
Use it once within 180 days toward eligible services.
Unless an engagement document says otherwise, an assessment fee may be applied once toward an eligible Synertek migration project, managed-services onboarding, or first managed-services invoice. Credits are not redeemable for cash and do not apply to hardware, taxes, or third-party licensing.
Managed services billing
- Term
- Month-to-month unless your engagement documents say otherwise.
- Invoice timing
- Issued in advance and due at the start of each service month.
- Changes or cancellation
- Thirty days’ written notice; additions may be prorated.
- Automatic payment
- Eligible ACH autopay receives 1% off recurring fees, up to $25 monthly.
Managed services begin on the agreed service-commencement date. Removals take effect after the applicable notice period. Card automatic payment is available at the standard rate, and clients may also pay manually.
Unpaid, undisputed balances may result in service suspension after a 15-day grace period.
Scope, projects, and third-party services
Published prices describe a standard scope. Final scope and pricing are confirmed before work begins. If discovery or a project reveals material work outside the agreed scope, we will document the finding and cost impact and obtain written approval before proceeding. Additional locations, complex infrastructure, specialized applications, and third-party requirements may require a custom quote.
Project payment schedules are stated in the applicable proposal or statement of work. Hardware, software, cloud services, backup platforms, security platforms, storage, and other third-party products are separately identified and must be approved before we order or activate them.
Support boundaries
Standard support
Monday through Friday, 8:00 a.m.–5:00 p.m. Pacific Time, excluding holidays identified in your engagement document.
Critical-system emergencies
Covered emergencies may receive remote triage outside standard business hours.
On-site work is coordinated when technically necessary. Client-requested, out-of-scope, urgent, or after-hours work may be billable at the applicable approved rate. Your engagement document takes precedence if it states different support terms.
Website terms
Intellectual property
All website content, including text, graphics, and logos, belongs to Synertek Cloud Services and may not be reproduced without written permission.
Limitation of liability
To the extent permitted by law, Synertek Cloud Services is not liable for indirect, incidental, or consequential damages arising from use of this website or the information on it.
Changes and contact
We may update these terms from time to time. Continuing to use the website after changes are posted means you accept the revised terms. Questions? Email [email protected].
These website terms and commercial summaries are not a substitute for a legally reviewed client services agreement. Synertek should have its final service agreements reviewed by qualified counsel.