Managed IT & security for small businesses
Technology support and security that keep business moving.
Get an accountable, cloud-fluent team to support your people, manage your Microsoft environment, and build a more secure, supportable technology foundation.
A practical fit for small business
Accountable IT without building an internal department
Whether you have no internal IT team, lean internal resources, or a mix of on-premises and cloud systems, Synertek adapts to your environment while maintaining clear operational standards. We start with what you already have, make the most of the Microsoft licensing you already pay for, and recommend additional technology only when it closes a documented gap.
Service capacity matters
Selective growth. Real support.
We do not measure success by how many clients we can onboard. We take on clients only when we can genuinely support their people, systems, and priorities with the attention they deserve.
Growth should never come at the expense of the clients who already trust us. We set clear expectations, maintain operational standards, and grow deliberately so support remains personal and dependable.
What we take ownership of
The operational foundation your business depends on
User support & troubleshooting
Responsive help for your people when technology gets in the way, including everyday troubleshooting and user onboarding or offboarding.
Microsoft 365 & Entra administration
Practical administration of your Microsoft environment, identity, access, collaboration, and licensing.
Endpoint management, patching & maintenance
Manage, monitor, and maintain devices using the platform that fits the environment—an existing RMM, Intune, or a combined approach.
Proactive monitoring & operational ownership
Keep critical systems visible, document the environment, coordinate vendors, and address issues before they become routine disruptions.
Straightforward monthly pricing
Core coverage is priced by what we manage.
Your paid Baseline Assessment confirms the final inventory and support scope. We show the core service, third-party licenses, and optional services as separate invoice lines—so you can see what you are paying for.
Managed workstation or laptop
$100
per endpoint / month
Managed standard server or VM
$200
per workload / month
Managed site & network
$150
per standard site / month
Month-to-month, with clear billing
Managed service begins on the agreed service-commencement date. It is month-to-month with 30 days’ written notice to cancel. Recurring invoices are issued about 15 days before the service month and due on the first day of that month.
Onboarding that has a purpose
One-time onboarding equals one month of Core Managed IT fees, less the applicable assessment credit. It covers documentation handoff, management-tool deployment, access transition, baseline configuration, and initial runbooks—not major remediation, migration, or new hardware.
Work outside the monthly plan
Clear rates when a project or urgent need falls outside scope.
Planned project or out-of-scope work
$175/hour
One-hour minimum; then billed in 15-minute increments.
Client-requested, nonessential on-site visit
$175/hour
Two-hour minimum; then billed in 15-minute increments.
Urgent out-of-scope remote work after hours
$250/hour
One-hour minimum; then billed in 15-minute increments.
Urgent after-hours on-site work
$300/hour
Two-hour minimum; subject to personnel availability.
Covered critical-system emergencies receive remote triage under the managed-services agreement. These rates apply to non-covered work, client-requested nonessential visits, or urgent on-site dispatch. Out-of-area travel and related expenses are quoted and approved before work is scheduled.
Security that fits your environment
Make the most of what you own before adding what you do not.
Use the security you already own
We evaluate the Microsoft licensing you already pay for and configure the protections it supports before recommending anything additional.
Identity, endpoint & email controls
Manage practical controls across access, devices, and email based on the licensed capabilities and the needs of your environment.
Security gaps & remediation priorities
Turn findings into a prioritized plan instead of a pile of alerts, with clear recommendations for what should change and why.
Advanced around-the-clock threat monitoring and response can be provided as an optional service through vetted security partners when your business needs that level of coverage.
Support model
Remote-first. On-site when it matters.
Most issues can be resolved faster and more efficiently remotely. When hands-on work is technically required, we coordinate an on-site visit based on the issue, urgency, and location.
- Routine support
- Monday through Friday, 8:00 a.m.–5:00 p.m.
- Critical-system emergencies
- For covered critical systems outside business hours and on holidays, we work to diagnose and remediate issues remotely.
- On-site service
- Coordinated when technically necessary. Expedited on-site response may be available for urgent incidents, based on personnel availability and at a higher rate.
Optional assurance
Add coverage where the risk calls for it
Backup & Recovery Assurance
Know that recovery is more than an alert.
This optional service adds backup oversight, failed-job remediation, coverage and retention review, and scheduled recovery testing for critical systems and, where deployed, Microsoft 365 data.
Before accepting an existing backup environment, Synertek performs a recovery assessment to verify supportability, restore capability, and operational complexity.
$10 per advanced protected workstation · $50 per protected server or VM · $100 organization minimum
OneDrive user-data protection is configured and supported under Core Managed IT when the client’s Microsoft license supports it. Advanced backup, backup software, storage, and recovery destinations are separate and may use a compatible existing platform or a supported alternative.
Advanced threat monitoring
Continuous coverage when you need it.
For organizations that need continuous detection and response coverage, Synertek can provide an advanced managed security-monitoring solution through vetted security partners.
The right solution is selected based on your licensed tools, environment, risks, and response requirements—not a one-size-fits-all security stack.
Plan before you engage
Managed IT Fit & Scope Estimator
Use a few high-level numbers to understand the kind of managed-services scope your business may need. This is a planning tool—not a free audit or a quote. Final scope and pricing require a paid Baseline Assessment.